KEY THEMES+ ¦ DEMSA Summary

What you need to know this week

PayPlan reinforces DEMSA’s distinction between FCA-regulated debt solution providers and debt-packagers, following the Insolvency Service report.
PayPlan adopts the Consumer Duty Services (CDS) IVA sustainability score, with insights shared at the IPA conference on 28 November 2024.
Stakeholders suggest policy integration of mental health support with financial technology for improved financial resilience.
9 million people in the UK were impacted by financial scams over the past year, according to Citizens Advice.
McKenzie Jones Associates shut down for misleading consumers with false ‘early resolution’ promises on IVA debt solutions.
FCA policy statement PS24/2, addressing protections for borrowers in financial difficulty, goes live on 4 November 2024.
CP24/19 submissions on FCA Consumer Credit Regulatory returns are due by 31 October 2024.
Enhanced FCA guidelines for firms handling customers in financial distress will be implemented from 4 November 20...

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