Managing Pre-Arrears – Pre-Collections

In this clip Guy Statter discusses the importance of proactive outreach to individuals, utilizing data to identify potential needs or risks.

The outreach can be digital and aims to assess whether intervention is necessary, such as in cases of potential job loss. All actions are permission-based, requiring the individual’s consent.

He emphasizes that while reaching out to those at risk is harmless, the following steps could pose potential risks. The overarching goal is to offer assistance to those identified.

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