Mastering Digital Engagement

In this clip Steve Exton from Firstsrouce explains how experienced digital service providers offer valuable insights into digital collections, such as empathetic outreach, engagement strategies, and contact methods. New entrants often lack this knowledge. Initially, creditors outsource services but may later transition to managing these processes in-house.

Find out more about FirstSource -> Here.

#firstsource


RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  AI Transformation in Contact Centres and Beyond