In this clip Emma Skygebjerg, Director WFM at Puzzel talks about how in the current environment they are seeing schedule flexibility being a competitive advantage for companies in retaining employees.
The challenge of course is not only just offering this, but also ensuring that all this schedule flexibility is under control and resources are scheduled at the right time for customers queries and contact requirements.
See the full interview and find out more about Puzzel -> Here.
In association with Cloud Tech Gurus
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