Navigating Complex Interactions: Digital or Agent?

In this clip Steve Exton from Firstsrouce explain how the agent’s role is evolving to handle more complex cases, as simpler tasks are now self-served by customers. Agents now focus on demanding interactions, such as supporting vulnerable customers, requiring them to have more training and expertise in managing these conversations.

Find out more about FirstSource -> Here.

#firstsource

Thank you for Signing Up

Please correct the marked field(s) below.

1,true,6,Contact Email,2 1,false,1,First Name,2 1,false,1,Last Name,2