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Informing Risk Operations Strategy

October 2023 Update – Latest status and observations industry events [FULL VIDEO]

Kevin Still and Chris Warburton discuss the some of the topics and obserations that have come up at recent industry events from Fournet and StepChange around Vulnerability and Consumer Duty.

Materials and more detailed discussion has also been posted within the training portals. Access below.

Consumer Duty – UK Management Training
Consumer Vulnerability – UK Employees and Manager in Collections Training

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