DEMSA Column: FCA update / ISO 22458 – consumer vulnerability / Collaborations / Events

In today’s bulletin: General update BSI ISO 22458 (consumer vulnerability and inclusive design) accreditation Collaborations Events   General update Stamp Duty is under review again thanks to the deputy PM and her multiple properties. I am wondering whether she is falling out of the definition of ‘working person’ unless there are ‘special exemptions’. Credit Union stats The Bank of England has published Credit Union stats for Q1 2025. This showed growth in the levels of arrears by value and volume… Read more

INSIGHTS: Monthly Roundup: Aug-2025

-Insights ¦ The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity -Insights ¦ State of AI in Business 2025 -Insights ¦ Water Single Social Tariff Report -Insights ¦ Evolving our funding model -Insights ¦ Call for Input Modernising the Redress System -Insights ¦ Debt strategy A ‘reset’ and ‘reform’ for customers in debt -Insights ¦ Consultation – Consumer involvement rule -Insights ¦ Motor… Read more

HEADLINES ¦ Monthly Roundup: Aug-2025

Headline Update 28-08-2025 : -National Debtline responds to inflation rising to 3.8% -StepChange Scotland warns of sharp rise in energy arrears among clients -Korea launches credit pardon program to support debt recovery for individuals -UK banks closed third of branches in last five years -Monzo tops banking satisfaction survey -Retailers warn of rising prices -Credit card spending rises to £21.8bn -Smartphone notifications may be distracting you more than you think -Another… Read more

PODCAST ¦ Monthly Roundup – Aug-2025

-Podcast ¦ Market Pulse: Pros & Pioneers: Faith, Fire, and Scaling Without Burnout Jim Diebold -Podcast ¦ Uncensored CMO: Fernando Machado on turning creativity into a competitive advantage -Podcast ¦ Get out of wrap: 231 – Kevin McGachy of Sabio on Agentic AI -Podcast ¦ CX Passport: The one with the 3 values – Michel Stevens E227 -Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Your Business Isn’t the Problem – You Are Mark… Read more

Podcast ¦ Market Pulse: Pros & Pioneers: Faith, Fire, and Scaling Without Burnout Jim Diebold

Podcast : Market Pulse Pros and Pioneers Search for original: Link Key Take Aways Authenticity and alignment with core values are crucial in leadership, especially when integrating faith and business principles. Early career choices are often driven by logical analysis rather than passion, with many individuals discovering their true interests later in life. Transitioning from technical roles to sales can be a strategic move, often influenced by mentors or family guidance. Successful leadership in sales hinges more on relationship-building and… Read more

Podcast ¦ Uncensored CMO: Fernando Machado on turning creativity into a competitive advantage

Podcast : uncensored CMO Search for original: Link Key Take Aways Creativity extends beyond advertising and is fundamental in diverse business areas, from cost-cutting innovations to brand extensions. Successful creative campaigns are rooted in profound consumer insights and a deep understanding of the target audience’s needs and perceptions. Transformational campaigns, such as Dove’s ‘Real Beauty Sketches’, demonstrate the power of emotional engagement and societal impact. In product innovation, leveraging scientific understanding and target-specific insights can create lasting market differentiation, exemplified… Read more