Access the full podcast series here Summary In this podcast episode, Klaus Van delden, the Chief Growth Officer at Yungay, discusses the unique freelance model of their customer experience platform, Human Day. Human Day operates as a marketplace connecting freelancers from around the world with clients who need customer service and sales support. The platform passes on cost savings to their freelance talents and offers clients a performance-based compensation model. Van delden also highlights the challenges and solutions in managing a freelance workforce, ensuring compliance with labor laws, and using technology to support the platform's operations. He emphasizes the importance of building a strong company culture and creating connections between freelancers and client brands. Key Points Human Day is a customer experience platform that connects freelancers with clients in need of customer service and sales support. The platform operates...
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