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Key Takeaways
CX Foundation Closure: The CX Foundation has ceased operations due to the ill health of its founder, Keith Gate. A new organization, the CX Alliance, has been established.
Formation of the CX Alliance: The CX Alliance is a partnership between the former CX Foundation team and the Retail Bulletin, led by Karen Howard and Isabel Rogers.
Aim of the CX Alliance: The organization seeks to provide industry thought leadership and community engagement within the UK customer experience market.
Planned Events: Initial activities for the CX Alliance include three planned events in October, November, and December, with further plans for 2025.
Cross-Industry Collaboration: The CX Alliance emphasises collaboration and learning across various sectors, inviting participation beyond just retail.
Focus on AI: AI will be a central theme, with discussions and events planned to explore its implications and applications for customer experience.
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