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Summary:
In this podcast episode, Margaret Garcia, the President of Grit PPO (Pest Process Outsourcing), discusses her experience and insights in the home services industry, specifically in pest control. She highlights the evolving role of women in the industry and the importance of customer service skills alongside pest elimination skills. Garcia also emphasizes the benefits of outsourcing customer service and the need to focus on call scripting and AI in the pest control industry.
Key Points:
1. Margaret Garcia has been in the pest control industry for over 20 years and started her own company, Grit PPO, which focuses on providing outsourced customer service for pest control companies.
2. The home services industry, including pest control, has traditionally been male-dominated, but there is a growing presence of female leadership and a focus on diversifying the industry.
3. Customer service skills are critical in the home services industry, bu...
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