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Summary
Welcome to the punk CX podcast, where Adrian Swisco interviews guests involved in the service and experience space. In this episode, Martin Berg of Category A to A discusses his background as a lawyer and the founding team of catchi, a Danish subscription-based platform that focuses on analyzing conversations to drive change and improvement. The accuracy of analysis and insights from traditional speech analytics solutions in Danish was poor, leading catchi to develop their own technology specifically for the Nordic languages.
Key Points
Martin Berg, founder of catchi, shares his background as a lawyer and his interest in the business side of things.
catchi is a Danish subscription-based platform that focuses on analyzing conversations to drive change and improvement.
Early movers in Denmark implemented speech analytics solutions from US providers but faced accuracy issues due to linguistic and cultural differences.
catchi develop...
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