[WEBINAR] – EY Consumer Duty webinar with FCA and financial services leaders

Summary of E&Y webinar this morning, including a speech from Sheldon Mills from the FCA and a panel on representatives from Financial services.

An interesting focus on MI, evidencing, culture and training really came through in the discussion.

Find more at our training here

Consumer Duty - UK Management Training

Summary Discussion Points

The discussion focused on the FCA's implementation of the Consumer Duty and its implications for the financial industry.Sheldon Mills, FCA's Executive Director, emphasized the importance of firms embedding the Consumer Duty into their culture.The panelists represented major banks like Barclays, Lloyds, and Santander, sharing their strategies for implementing the Consumer Duty.Lloyds Banking Group highlighted their approach of integrating Consumer Duty into their ongoing culture change program.Santander discussed their tiered training system and incorporating consumer outcomes in their policies and standards.Panelists mention...

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