Who: Recordsure

What: Recordsure started in the world of speech analytics. Now covering document analytics too, their product not only records calls, analysing what is said, but also the context of what is said, including the linking of this across multiple customer interactions.

This is particularly useful in areas such as compliance monitoring, where all customer interactions are monitored, analyzed for compliance issues, then reanalyzed to look for root cause issues and indicators to mitigate future issues.


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See also  Puzzel