Rethinking Financial Services: Duty to Protect Consumers

In the conversation, Andrew Rabbitt discusses the need for a broader conversation about the structure of the financial services system and how mainstream banks can support organizations in the long term.

He mentions the growing responsibility, driven by consumer duty and similar initiatives, for financial institutions to ensure they do not harm their customers and instead provide ongoing support.

Andrew suggests exploring ways to offer more comprehensive sector-wide support for individuals in financial need.

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