The Impact of the Pandemic on Work Models

In this clip Fred Stacey from Cloud Tech Gurus discusses the shift towards remote work, highlighting that once agents experienced working from home, they preferred it, effectively opening Pandora’s box.

He mentions the effectiveness of a hybrid model, where a central hub supports training and limited in-person interactions while maintaining remote work. The rapid adoption of technology during COVID-19 facilitated this transition, including a move from on-premises to cloud solutions, effectively testing disaster recovery strategies and accelerating change in workplace models.

Find out more about Cloud Tech Gurus -> Here.

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