The Power of Patience: Building Rapport for Higher Collection Rates

In this clip Blair DeMarco-Wettlaufer discusses the different approaches to debt collection and their outcomes.

He compares a hard-core agency that aggressively demands immediate payment with a more patient and reasonable approach. Whilst he hard-core agency may initially collect a higher amount within the first 60 days due to intensified pressure, their collection efforts plateau afterwards.

In contrast, a patient approach leads to a slower but steady increase in collections, resulting ...

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