DEMSAPlus

KEY THEMES+ ¦ DEMSA Summary

What you need to know this week Inflation rose to 3.5% in April 2025, up from 2.6% in March, impacting household budgets and potentially delaying interest rate cuts. FCA’s CP25/13 proposes aligning complaint reporting to calendar year-end and includes new categorisation rules for Consumer Duty and Vulnerability. Individual insolvencies for April 2025 reached 10,012, including 5,586 IVAs and 3,837 DROs. 7,273 Breathing Space registrations in April 2025, a 5% year-on-year decrease. New rules will bring Buy Now Pay Later (BNPL)… Read more

DEMSA Column: CCA reform / Complaint CP / BNPL / Personal Insolvency stats / Debt news / Collaborations / Events

In today’s bulletin: General update CP25/13 - Changing complaint data reporting Personal insolvency stats – April 2025 New rules to end BNPL wild-west Consultation on Consumer Credit Act 1974 (CCA) Reform Collaborations Events   Debt Adviser Apprenticeship Scheme General update The Consumer Prices Index (CPI) rose by 3.5% in the 12 months to April 2025, up from 2.6% in the 12 months to March. The rise in inflation to 3.5% is probably not unexpected, but highlights the hand-to-mouth media stories… Read more

KEY THEMES+ ¦ DEMSA Summary

What you need to know this week The Government will launch a consultation on council tax debt collection practices following sector lobbying. UK GDP grew by 0.7% in Q1 2025, with 0.2% month-on-month growth in March. Domestic abuse estimates highlight 3.9 million people affected in the past year, with economic abuse and coerced debt in focus. 90,140 homeowner mortgages were in arrears in Q1 2025; 2,030 properties were repossessed. The Money and Pensions Service (MaPS) has launched a consultation on… Read more

DEMSA Column: Financial Lives 2024 / MaPS Consultation / CSA release / VRS report / Collaborations /Events

In today’s bulletin: General update MaPS Standards Consultation Launch FCA Financial Lives 2024 survey outcomes VRS webinar recording from 14/5/2025 CSA – call for reform Collaborations Events   Debt Adviser Apprenticeship Scheme General update Well done to all those involved in lobbying work with the announcement that the Government are going to consult on Council Tax collection. I am going to put this down as a collective and collaborative effort given the number of LinkedIn posts claiming their efforts clinched… Read more

KEY THEMES+ ¦ DEMSA Summary

What you need to know this week The Bank of England cut the Bank Rate by 0.25% to 4.25%, impacting tracker mortgages. FCA launched CP25/11 consultation to simplify mortgage changes. FCA published PS25/3 confirming new Consumer Credit Return (CCR009) reporting requirements from 2025. Aryza’s Q1 2025 insolvency insights highlight increasing consumer struggles with priority bills. FOS received over 141,000 complaints in H2 2024, with gambling-related harm cases rising. Treasury Select Committee examined AI in financial services, focusing on balancing innovation… Read more

DEMSA Column: Interest rates / IVA Protocol / PS25-3 / Collaborations / Events / Training

In today’s bulletin: General update Debt Buyer, DCA and BPO event on 17 June 2025 at the Treehouse Hotel in Manchester PS25/3 – Consumer Credit Returns – new CCR009 Historic FCA portfolio letters Policy in Practice - Consumer Duty Compliance webinar recording Compulsive spending and gambling harm Water companies must show more consistent ambition over support for vulnerable customers Collaborations Events Debt Adviser Apprenticeship Scheme General update The Bank of England has announced that it has reduced the Bank Rate… Read more