Financial Difficulties

[INSIGHTS] : Operational guides for treatment of customer with potential vulnerabilities

Although a little older, these guides from the University of Bristol have been highly influential and useful in the implementation of vulnerability processes for customers. Each contact real, practical examples and a cheat sheet for each of the tools for use in the operation. Vulnerability: a guide for lending telephony, face-to-face, and online Vulnerability: a guide for debt collection Vulnerability tools - summary sheet Vulnerability - guide for telephony, face-to-face and online - Summary This document provides insights and recommendations… Read more

[DASHBOARD]: Signposting & Customer Support Options

On looking for a comprehensive list of free debt advice and customer support charities, there did not seem to be one readily available. We have created an initial list here, from those that we know. Something missing? Let us know, together with those you commonly use in the poll. Scroll to the bottom of the page. Free Debt Advice Name Contact Link Services Telephone Money Helper Free Debt Advice 0800 138 0555 StepChange Free Debt Advice 0800 138 1111 Payplan… Read more

[DASHBOARD] UK Insolvencies and Breathing Space

With an affordability crisis in the headlines, a quick look at the status and trend in insolvencies and breathing space [Debt Respite] England and Wales data shown. Link to the data source here. [data notes: data source: https://www.gov.uk/government/collections/monthly-insolvency-statistics] If you have found this content useful, you can also subscribe to receive future updates or contact us at the links below. ... Access this content for FREE by signing up for ROAR Membership. Join with a Basic (free) or Plus membership… Read more

[DASHBOARD] Family Expenses by Income Decile

With an affordability crisis in the headlines and expectations from the spring financial statement, my curiosity was raised on the data. Where do families spend their money and how does this change by income band. The data is of course available via the ONS (link here) with the data explorer dashboard below. It is important to note that this data excludes mortgage and loan payments. [data notes: data source: https://www.ons.gov.uk/peoplepopulationandcommunity/personalandhouseholdfinances/expenditure/datasets/familyspendingworkbook2expenditurebyincome ] If you have found this content useful, you can… Read more