[INSIGHTS] : Finalised FCA Guidance on the Fair treatment of vulnerable customers
This is the latest guidance from the FCA (Feb 21) around the treatment and guidelines for treatment of vulnerable customers. This document contains the detailed guidance and examples for use by firms in the UK.
Finalised Guidance on the Fair treatment of vulnerable customers
Summary
The document is a part of the Financial Conduct Authority’s guidance for firms on the fair treatment of vulnerable customers. It emphasizes the importance of delivering appropriate customer service that responds flexibly to the needs… Read more