Online forms: Good design and giving something back really matters

With all the focus on digitial processes, what is the best practice on making this as streamlined as possible… the trick, layering the questions, only asking for more information if really needed.Ie. let customers see the benefits and info from their answers as they go along… makes sense, but easy to say but needs thinking to design well.Interesting insight. See the full interview and find out more about InBest -> Here.

Who is missing out in claiming benefits

Following on from the cost of living increase discussions, income maximisation is becoming increasingly important (there is only so much that can be done by cost cutting and saving).Manu Peleteiro from Inbestai and I chat about income maximisation and in particular about how common people are not aware they are eligible for potential benefits. An illuminating and useful discussion. See the full interview and find out more about InBest -> Here.

Maximising benefits with good process management

In this conversation with Manu Peleteiro from InBest we chat about some of the challenges there are with knowledge and awareness of benefits within the UK… and particularly how to make finding out about availability as smooth as possible for customers… (and our shared dislike for lengthy forms!). Find out more about InBest -> Here.