InBest

Collections and Recoveries Trends and Benchmarking – 2023

We are updating our survey on Collections and Recoveries Trends and Benchmarking for the end of 2023. This covers all markets and market sectors. Inbest is kindly supporting this survey and we have included a copy of the questionnaire below. Information will be anonymised, and aggregated, with a copy of the results distributed to all participants and shared with Inbest. If you would like to take part please complete the questionnaire below, it should only take a few minutes (or… Read more

Online forms: Good design and giving something back really matters

With all the focus on digitial processes, what is the best practice on making this as streamlined as possible… the trick, layering the questions, only asking for more information if really needed.Ie. let customers see the benefits and info from their answers as they go along… makes sense, but easy to say but needs thinking to design well.Interesting insight. See the full interview and find out more about InBest -> Here.

Who is missing out in claiming benefits

Following on from the cost of living increase discussions, income maximisation is becoming increasingly important (there is only so much that can be done by cost cutting and saving).Manu Peleteiro from Inbestai and I chat about income maximisation and in particular about how common people are not aware they are eligible for potential benefits. An illuminating and useful discussion. See the full interview and find out more about InBest -> Here.