ROAR Members

Access the full podcast series here Key Takeaways The importance of company culture is on the rise as a critical factor for enterprises when selecting BPO partners. Post-pandemic dynamics have shifted the expectations of client relationships from transactional to relational, focusing more on engagement and partnership. Building trust and rapport with clients is essential for successful long-term outsourcing relationships. Organizations are increasingly looking for BPO providers that can offer tailored solutions rather than one-size-fits-all services. Niche specialization is becoming crucial… Read more

Access the full podcast series here Key Takeaways Evolution of Solopreneur Model: The podcast highlights the transition from a solopreneur model into a structured business with employees, emphasising the importance of adapting to operational complexities. Impact of Cultural Differences: Cultural differences significantly affect business operations, especially when navigating foreign bureaucracies. Understanding the Local Environment: Familiarity with the local business landscape is crucial for successful startup management; adapting to local communication preferences can enhance relationships. Employee Relationships: Prioritising understanding individual dispositions… Read more

Access the full podcast series here     Key Takeaways Connected entertainment is reshaping the landscape from passive consumption to active engagement in digital media. Scenarios serve as tools to visualize near-future technological advancements and their implications. Virtual reality and haptic technologies can provide opportunities for individuals with disabilities to experience life in unprecedented ways. The blurring of realities through technology can enhance experiences, allowing users to explore alternate identities and perspectives. Augmented reality has the potential to revolutionize gameplay and social… Read more

Access the full podcast series here Key Takeaways Employee Joy and Attrition Risk: Employee joy significantly impacts attrition risk, with a reduction of 50% for office-based workers and 60% for deskless workers when employees enjoy their work. Understanding Toil: The concept of toil refers to unfulfilling or frustrating work, which negatively affects employee satisfaction and retention. Optimal Work Ratio: An optimal work ratio is crucial; four hours of toil per week for office-based workers and up to eight hours for… Read more

Access the full podcast series here Key Takeaways Automation Growth: Automation has significantly increased in contact centres over the years, with AI and large language models (LLMs) catalysing this trend. Enhancing Human Roles: The current state of contact centres suggests that automation will likely enhance human roles rather than fully replace them. Essential Human Value: There is a growing belief that while AI can automate many tasks, humans will still provide essential value in complex customer interactions. Data and Processes:… Read more

Access the full podcast series here Key Takeaways Uncertainty is a persistent aspect of the human experience, often leading to binary thinking and short-term focus in decision-making. Engaging with Strategic Foresight can help organizations better prepare for the complexities and unpredictabilities of the future. Imagination and scenario planning are vital tools for managing uncertainty and stress related to potential future outcomes. It is crucial for organizations to differentiate between the vast complexities of the future and the specific areas relevant… Read more