Affordability Summit: UK
A great day in Manchester talking about affordability, assessment of ablity to pay and income maximisation in the UK. Some common themes; troubling changes around… Read More »Affordability Summit: UK
KEY THEMES+ ¦ DEMSA Summary
What you need to know this week Affordability remains a defining issue in 2026 as firms face rising household cost pressures, growing debt stress and… Read More »KEY THEMES+ ¦ DEMSA Summary
DEMSA Column: Affordability Summit / Credit Risk / Vulnerability / Redress Schemes / AI generated complaints / Collaborations / Events
In today’s bulletin: General update Spotting risk earlier by tracking consumer credit journeys Fair Value & Customer Understanding Frameworks ICO Complaint Handling requirements for FCA-regulated… Read More »DEMSA Column: Affordability Summit / Credit Risk / Vulnerability / Redress Schemes / AI generated complaints / Collaborations / Events
KEY THEMES+ ¦ DEMSA Summary
What you need to know this week The two-child benefit cap has been scrapped, with around 480,000 families with three or more children set to… Read More »KEY THEMES+ ¦ DEMSA Summary
DEMSA Column: Consumer Understanding Framework / Agentic AI / Energy / Vulnerability / Collaborations & Appointment / Events
In today’s bulletin: • General update• Collaborations• FCA Consumer Understanding Framework• The future of consumer centric ‘Agentic AI’• Save the date – AI adoption –… Read More »DEMSA Column: Consumer Understanding Framework / Agentic AI / Energy / Vulnerability / Collaborations & Appointment / Events
Why Payment Innovation Fails
Mike Hutchison discusses the evolution of UK payments, centred on the enduring strength of direct debit and the practical implications of newer payment models such… Read More »Why Payment Innovation Fails