Podcast ¦ Arum: Arum Approved vendor spotlight – Flexys

Key Takeaways

1. Flexis is a UK-based provider of cloud-native collections technology focused on improving creditor outcomes.

2. The platform prioritizes four core pillars: customer outcomes, cost reduction, compliance assurance, and enabling informed business decisions.

3. Key clients include well-known organizations in financial services, utilities, and credit unions, such as Capital on Tap and Virgin Money.

4. The modern user interface and low-code configuration empower business teams to make changes autonomously.

5. The integrated self-serve portal ensures real-time updates between customer actions and agent visibility, enhancing customer experiences and resolution rates.

6. Compliance is a priority, with the platform providing a comprehensive audit trail for all actions taken, easing regulatory scrutiny.

7. A recent integration with Invest.ai has led to the identification of substantial potential support, averaging £830 per month for customers.

8. Upcoming features include a new affordability console aimed at aiding agents in managing vulnerable or high-risk customers effectively.

9. Enhancements to open banking capabilities are expected to improve income assessments, streamlining processes for agents and customers.

10. The future roadmap indicates plans to refresh UX and configuration tools for greater intuitiveness and to develop an AI co-pilot for contextual information.

11. Flexis employs generative AI for communication templates and is exploring machine learning for early detection of customer disengagement.

12. A strong focus on resilience and security is evident, with the platform supporting multi-region failover and continuous performance optimization.

Key Statistics

• Customers are discovering an average of £830 a month in potential support through the new Invest.ai integration.

Key Discussion Points

1. The importance of collections technology extending beyond payment chasing to include customer support and empathetic engagement.

2. The strong uptake of the Flexis platform in the UK and Europe across various financial sectors.

3. Client appreciation for the platform’s modern UI and low-code flexibility.

4. Benefits of real-time synchronization in collections processes.

5. The significance of maintaining regulatory compliance within collections software.

6. The introduction of new innovations aimed at improving client support and engagement outcomes.

7. The emphasis on supporting vulnerable customers as a critical focus in future developments.

8. The role of AI in enhancing tools and decision-making in collections.

9. Continuous improvements in backend performance and user experience.

10. The need for ethical considerations in technological advancements within the collections space.

11. The importance of security and resilience in cloud-native platforms.

12. The proactive approach Flexis takes in understanding industry trends and client needs.

Podcast Description

The Arum Insights podcast delves into the evolving landscape of collections and recoveries, offering expert insights and discussions on the latest trends, challenges, and best practices in the industry.

Hosted by AI, the fifth episode features Sean Mallon of Flexis, who shares valuable perspectives on innovative collections technology, regulatory compliance, and the integration of artificial intelligence to enhance customer engagement and support.

Join us for thought-provoking conversations that explore how organizations can navigate the complexities of modern collections.