Published by: Impact on Urban Health
Search for original: Link
Key Take Aways
Energy debt in Great Britain has surged by 118% since 2021, reaching £3.8 billion, significantly impacting over 3.4 million consumer accounts.
Vulnerable groups, including those with health conditions, single parents, older individuals, and off-grid consumers, are disproportionately affected by energy debt and barriers to accessing support.
Less than half (46%) of those struggling with energy bills contact their provider, primarily due to mental health barriers or poor communication channels.
Customers experiencing debt often face poor standards of support from energy firms, including long waits, inaccessible schemes, and inconsistent conduct.
Debt advisers frequently cite energy firms among the worst creditors, citing issues like rejected repayment offers and lack of engagement.
While some good practice exists in parts of the energy sector, overall, conduct remains inconsistent, impacting vuln...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).