What you need to know this week
- Bank of England reduced interest rates from 4.25% to 4% after a narrow MPC vote; inflation at 3.6% remains a concern.
- Ofwat CEO resigned; Chris Walters appointed Interim CEO, Helen Campbell appointed Executive Director, Delivery.
- Updated sector briefing on AI Voice Agents in debt collections released; FCA AI Lab continues work on AI governance and bias.
- Money Advice Hub launched Gracie-A, a human-in-the-loop AI assistant for debt advisers.
- FCA published feedback on the Future Entity for UK open banking; entity will set API standards and monitor compliance.
- PayPlan outlined key changes to the 2025 IVA Protocol, including exclusion of the family home in certain cases.
- FOS received 68,000 new complaints in Q1 2025/26; 31% uphold rate; motor finance most complained about.
- Credit Information Market Study work to improve reporting of defaults, forbearance, token payments, and debt solutions.
- Revised Insolvency Code of Ethics and updated Insolvency Guidance Paper to take effect 1 October 2025.
- Scottish statutory debt solutions saw a 5.8% decrease in personal insolvencies in Q1 2025/26; PTDs down 11.3%.
- Registry Trust reported 245,928 new consumer judgments in Q2 2025, up 26.2% year-on-year.
- Multiple collaborations announced: Plain Numbers with MaPS, PayPlan with MorganAsh MARS platform.
Read the full summary – here
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