Published by: Ofwat
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Key Take Aways
The 2024-25 water performance report marks the culmination of the 2020-25 investment period, highlighting both sector-wide achievements and areas needing urgent improvement.
Overall sector performance is mixed, with notable successes in drinking water quality, sewer flooding reduction, leakage decline, and expanding support for vulnerable customers.
Pollution incidents remain alarmingly high, with a 27% increase over five years despite a 30% reduction commitment; only two companies reported reductions.
Customer satisfaction has declined annually since 2020-21, now at its lowest since recording began, signalling a critical gap in service delivery.
Water supply interruptions have improved, but some companies still experience unacceptable durations, especially for outages exceeding 12 hours.
Asset management maturity levels are under scrutiny, with ongoing efforts to optimise investment and long-term asset resilience.
Enforc...
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