Published by: UK Regulators’ Network (UKRN) Search for original: Link
Key Take Aways
The UK government offers debt deferral schemes such as Breathing Space in England and Wales, and a similar Statutory Moratorium in Scotland, providing 60 days respite from creditor action to eligible individuals. Northern Ireland is exploring similar provisions. Free debt advice is available through locator services like MoneyHelper, which connects consumers to local agencies and charities offering support. Communications providers are mandated to consider customers' financial situations, offering measures such as payment holidays, payment plans, and switching to social tariffs to mitigate disconnection risks. Providers are expected to guide customers towards free debt advice services and allow representation by debt advisers with customer permission. Service restrictions in telecoms may include restrictions to emergency outbound calls; disconnection is a last resort, especially for vulnerable cust...
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