In conversation with Jonathan Drechsler, head of business development at Recordsure.
In this clip Jonny explains what speech analysis can and cannot be used for. It is all about identifying areas of risk, for further investigation or human interaction (to mitigate risk), rather than solely automating processes.
As such it offers a tremendous opportunity to focus limited time for reviews on the most important cases across the entire customer base, not just a limited sample.
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