ROStrategy.com

[PODCAST]: Collecting Thoughts: Embracing Fairness in Debt Recovery

More updates like this from RO-AR.com: Subscribe Podcast Link: CnR Summary Chris Petrovsky, a seasoned collections manager with over two decades of experience in the field, shared his insights on the evolution of the collections industry and the importance of relationship-building in a recent episode of the “Collecting Thoughts” podcast. Starting his career unexpectedly in collections, Petrovsky emphasized the shift from traditional methods to more technology-driven strategies and the significance of personal connections in ensuring successful collections. Key Points and… Read more

Regulatory summary update

22 December 2023 – Also read the full DEMSA updates here In This Issue: Regulatory Updates and Anticipations: Discussions on upcoming FCA communications and CONC 8 reviews highlight the evolving regulatory landscape. This is crucial for compliance and strategic planning within financial services.Improving Customer Outcomes: Emphasis on the continuous improvement required by July 2024, especially in vulnerability management, underscores the industry’s focus on customer-centric approaches.Credit Information Market Developments: Updates in this area are essential for credit risk assessments and decision-making… Read more

DEMSA Summary: Festive Update

Summary – Read the full DEMSA update here (including all the links & more) A festive DEMSA bulletin before the holidays, addresses various aspects of financial services and consumer protection. It provides insights into upcoming FCA regulations, consumer duty alignment, and insolvency reforms. Key Points Active FCA participation in IVA voting research and its alignment with Consumer Duty.Engagement with The Insolvency Service and IPA on personal insolvency reform.Anticipation of FCA’s debt advice ‘portfolio’ letter and CONC 8 review.Focus on commercial… Read more

[PODCAST]: PunkCX: Your customer doesn’t want to know about your technology

More updates like this from RO-AR.com: Subscribe Link: PunkCX In the latest episode of the Punk CX podcast, host Adrian Swisco engages in a conversation with Micah Solomon, a renowned customer service consultant, trainer, and author. Solomon, known for his expertise in elevating customer service standards, shares valuable insights from his latest book “Can Your Customer Service Do This?” The book focuses on creating an anticipatory customer experience that builds lasting loyalty. Key Points and Ideas Customer service transformation is… Read more

[PODCAST]: Credit Shift: IMF Predictions, Monzo’s US Market Entry and Modernizing Payments

More updates like this from RO-AR.com: Subscribe Podcast Link: Credit Shift Summary Paul Sweeney, co-founder and Chief Strategy Officer of Webio, explores recent trends and news in the credit industry. Key topics include UK inflation rates, mortgage sector trends, Irish household debt, the impact of FinTech on tax compliance, the decline of customer experience in the UK, and the role of AI in enhancing customer interactions. Key Points and Ideas UK inflation fell from 6.7% to 4.6% between September and… Read more

[PODCAST]: Beyond Now: Spirits of Success The AU Vodka Brand Story and Ecommerce Strategies for 2023

More updates like this from RO-AR.com: Subscribe Link: Acquired.com Summary John Major, a key player at AU, shares insights into the brand’s impressive growth trajectory in the direct-to-consumer (DTC) sector. Starting from humble beginnings, AU, under Major’s guidance, evolved from a small clothing brand to a multi-million-pound DTC brand in a few years. Their success can be attributed to innovative marketing strategies, leveraging social media trends, and adapting quickly to market demands, particularly during the COVID-19 pandemic. Key Points and… Read more