Avoiding Harm – are we thinking about vulnerability back to front?

The full interview with John Willoughby from Elanev.

In this discussion, John talks about what they have seen in the data regarding the pandemic, and in particular the impact on vulnerability. This has been evolving as our understanding has grown, and new questions are now being asked as to whether we need to think about this differently now… in terms of outcomes and in particular avoiding customer harm.

Find out more about Elanev-> Here.


RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  Energy Insights: Navigating Rising Prices and Consumer Impacts