In this interview with Paul Jozefak from Receeve we catch up on what has changed since our last discussion. There is definitely now a move towards execution and implementation of digital capability post the pandemic, with some trepidation of what may be due to happen with energy costs and inflation.
Contacting customers early, pre-collections, marketing avenues of support for customers that could be available should they fall into arrears, is an opportunity now.
Doing this in a significant way, without adding significant cost is of course the challenge.
Data, and data based strategies can help, providing insight on who to contact, how to contact and when work… something Paul also explains, together with the importance of going digital to be able to react on this at speed.
‘Interesting times’… for sure
Find out more about Receeve-> Here.
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