In this clip Russell Hamblin-Boone, CEO of CIVEA, highlights a misconception in public perception, where enforcement agents (or bailiffs) are often seen as targeting individuals primarily for council tax debts, which only constitute about 28% of civil enforcement work.
The majority, 60%, involves penalty charge notices for traffic and parking offenses. This focus on council tax collection overlooks the broader issues of the fairness and reasons behind who is being charged and how, suggesting a need to address systemic problems upstream rather than just the enforcement end.
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