DEMSA update: FCA Financial Lives / Ofgem / AI / DORA / Consumer Duty / Training / Events

In today’s bulletin

General updateFCA Financial Lives survey updateUpdate on hybrid workingPersonal insolvency - England & Wales - April 2023Reminder - Ofgem consultation a framework for consumer standards – closes 31 May 2023AI & Automation in the Contact CentreLaying the groundwork for DORA complianceTraining – next VRS Consumer Duty datesEvents

General update

Good Energy Limited and OVO Energy Limited to pay £4m for overcharging customers

As part of its compliance work, Ofgem found that approximately 18,000 customers did not receive the protection they were due, as errors by the 2 suppliers saw them charged above the maximum rates allowed under either the energy price cap or the Energy Price Guarantee Government scheme, which was put in place to protect consumers. 

Consumers in a vulnerable situation across the UK will also benefit from an additional £1.25m payment to Ofgem’s voluntary redress fund in recognition of the suppliers’ failure to apply the pr...

In order to access this content a ROAR Insight: Demsa option is required.

Join or add this to your existing account here.