DEMSA update: FCA Financial Lives / Ofgem / AI / DORA / Consumer Duty / Training / Events

In today’s bulletin

General update
FCA Financial Lives survey update
Update on hybrid working
Personal insolvency - England & Wales - April 2023
Reminder - Ofgem consultation a framework for consumer standards – closes 31 May 2023
AI & Automation in the Contact Centre
Laying the groundwork for DORA compliance
Training – next VRS Consumer Duty dates
Events

General update
Good Energy Limited and OVO Energy Limited to pay £4m for overcharging customers
As part of its compliance work, Ofgem found that approximately 18,000 customers did not receive the protection they were due, as errors by the 2 suppliers saw them charged above the maximum rates allowed under either the energy price cap or the Energy Price Guarantee Government scheme, which was put in place to protect consumers. 
Consumers in a vulnerable situation across the UK will also benefit from an additional £1.25m payment to Ofgem’s voluntary redress fund in recognition of the suppliers’ failure to apply the price pr...

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