When individuals who have never fallen behind on loan repayments experience their first missed payment, they may feel embarrassed and reluctant to seek help. They might choose to ignore the issue, hoping it resolves itself over time. Consequently, they are less likely to proactively disclose their struggles and ask for assistance. To address this, sending a straightforward email with various available options can be effective. The email should assure borrowers that support is accessible and provide details on the alternatives they can explore if needed.
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