Digital interaction – does it lead to higher engagement rates?

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In this clip, Arren Khan and Daniel Calcott from Digital DRA discuss how digital contact channels can really help with customer engagements.

Customers can sometimes find it easier to discuss their account digitally than over the phone. Digital channels can break down barriers and help customers re-gain a sense of control sometimes.

See the full interview and find out more about Digital DRA -> Here.


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