Date: 12th December 2023
Time: 10:00 – 11:30am
Details

We are almost at the end of 2023 and before we break for the holidays it is a good time to take stock of our arrears portfolio and process.
This year has been an interesting one, economic clouds have been building, and yet arrears levels appeared to remain relatively stable through the summer. Many customers have had high levels of resiliency, although for some with higher levels of inflation and increasing interest rates, this is starting to have a significant impact.
January, February and March we are likely to see higher volumes in the collections process and we discussed the following topics
- What are others seeing in terms of collections process dynamics today?
- What is the outlook for the coming year?
- Are there any earlier indicators or trends we need to look out for?
- What support or strategy options are available to help manage increased or changing volumes?
Speakers
Name | Initials | Role | Title |
---|---|---|---|
Chris Warburton | CW | Event Chair | Director, ROStrategy |
Debbie Smith-Hands | DSH | Panel Member | Head of Member Engagement, ABCUL |
Matt Bland | MB | Panel Member | CEO, Co-operative Credit Union |
John Haslam | JH | Panel Member | CEO, Stockport Credit Union |
Kevin Still | KS | Co-Chair | Director, Consumer Duty Services |
Sponsors
Thank you to our event sponsors who have helped make this event possible

Agenda & Documentation
Start | End | Duration | Speaker | Item/Topics |
---|---|---|---|---|
11:00 | 11:10 | 10min | CW | Introductory comments Survey Results |
11:10 | 12:30 | 1:20min | DSH, MB, JH, KS | Panel Discussion |
12:30 | End |
Additional Material
- Meeting recording & Summary
- IE Hub Interview & Resources
- Trustfolio Interview & Resources
- AperiData Interview & Resources
- Stop Loan Sharks Interview & Resources
- Credit Union Videos: Cambrian, Moneywise, Wave Community Bank, MetroMoneyWise
- Take the survey – receive a copy of updated final results
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