[EVENT] Arrears & Collections: Latest trends, ideas and support for Credit Unions and Community banks

Date: 12^th December 2023

Time: 10:00 – 11:30am

Details

We are almost at the end of 2023 and before we break for the holidays it is a good time to take stock of our arrears portfolio and process.

This year has been an interesting one, economic clouds have been building, and yet arrears levels appeared to remain relatively stable through the summer. Many customers have had high levels of resiliency, although for some with higher levels of inflation and increasing interest rates, this is starting to have a significant impact.

January, February and March we are likely to see higher volumes in the collections process and we discussed the following topics

What are others seeing in terms of collections process dynamics today?
What is the outlook for the coming year?
Are there any earlier indicators or trends we need to look out for?
What support or strategy options are available to help manage increased or changing volumes?

Speakers

Name	Initials	Role	Title
Chris Warburton	CW	Event Chair	Director, ROStrategy
Debbie Smith-Hands	DSH	Panel Member	Head of Member Engagement, ABCUL
Matt Bland	MB	Panel Member	CEO, Co-operative Credit Union
John Haslam	JH	Panel Member	CEO, Stockport Credit Union
Kevin Still	KS	Co-Chair	Director, Consumer Duty Services