Supporting customers is not always easy. However if you can't understand their needs and explain the options generating good customer outcomes is tough.  Evidencing you have done so even tougher. In today's, regulatory driven, world clear, intelligible, communication is critical. Yet, how do we do it, know it is working and evidence that improvements are… Read More »Designing communication to support and get results – embedding intelligibility in the debt management sector

This event, a follow on from the discussion in December, explores the use and dynamics around the use of IVAs within the Credit Union sector (and PTD in Scotland). We will discuss some of the challenges seen with this insolvency vehicle, recent data on performance and explore what can be done to reach better outcomes… Read More »Individual Voluntary Agreements (IVAs) – Managing within a Credit Union

Welcome, Introductions, and Agenda Simplifying IVA Proposals with equity – Important update for Creditors on IVA protocol The Changing landscape for IVAs and Creditor voting Consumer Duty regulatory update and implications for IVA voting How we can use Technology and data to help Creditors make those changes Panel Discussion: Evolution not revolution – working with… Read More »Creditors, IVAs and Consumer Duty – Improving Outcomes for All

Agenda Exploring recent analysis of current voting behaviours, providing a timely update of the recent developments that have significantly changed the IVA market and deep dive on recent changes. This session looks at how, using data and technology, to deliver better outcomes. Agenda   Welcome and Introduction to the day Consumer Duty and its implications… Read More »Introducting the IVA Sustainability Score – Improving Outcomes for All

Join an exclusive gathering of thought leaders and senior executives in the water and utilities industry to discuss mobilizing vulnerability data sharing at scale. This VIP roundtable will focus on actionable insights, compliance strategies, and innovative solutions to improve outcomes for vulnerable customers while driving operational excellence. Speakers:    •    Helen Lord, CEO at… Read More »Exclusive Roundtable: Mobilizing Vulnerability Data Sharing at Scale

In this webinar we will discuss the importance of intelligibility in communications, updating from the event last year and recent updates on regulator expectations. Both numeracy and literacy are elements, however it is also important how it all fits together; across different and multiple channels (including Bots). Joining us will be Kevin Still from DEMSA,… Read More »Intelligibility: Consumer Understanding – the next challenge

Every year we survey Credit and Collections professionals and firms globally for a temperature check of the business conditions and issues that are impacting the Risk Operations processes (from Credit through Collections and Recoveries). Be it recent changes impacting customers, new technology or changes in portfolio and financial performance we look to map the latest… Read More »2025 Global Collections Benchmarking – Year End 2024 – Asia/Europe Session