Good Customer Experiences – starting to get more joined up

In this clip Gareth Baily and Martin O’Donnell from DebtStream talk the importance of good customer experience, especially through the collections and recovery process.

The pandemic has really forced companies to think about customer experience in a more fundamental way. With the Collections process being such high touch and central to this recently, will we now see Heads of Collections and Credit Risk now taking more prominent roles in organisations… one to watch

See the full interview and find out more about DebtStream -> Here.


RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  Feedback loops and machine learning