Who: DebtStream
What:
DebtStream are a digital collections and recoveries solution company. Their digital portal is designed to connect with existing collections processes to provide self-service capability for customers, with design and configuration retained internally by the collections team.
Where: https://debtstream.co.uk/
Products: Digital Collections
Markets: UK and across Europe
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New Financial Crime Workshop
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Digital, Cost & a Focus on Customer Treatment
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Another tool to help support people in financial difficulty
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Digital is about better use of resources – not just reducing costs
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Orchestrating customer journeys – digitally
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Data, Contact, Customer Journey – making the most of digital
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Digital Implementation Model
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Good Customer Experiences – starting to get more joined up
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Exciting new ideas – but stay focused
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Looking back at Digitalistion
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Digital Integration: Making it all work together
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Positives and negatives of meeting remotely
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