Who: DebtStream
What:
DebtStream are a digital collections and recoveries solution company. Their digital portal is designed to connect with existing collections processes to provide self-service capability for customers, with design and configuration retained internally by the collections team.
Where: https://debtstream.co.uk/
Products: Digital Collections
Markets: UK and across Europe
Highlights
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Orchestrating customer journeys – digitally
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Data, Contact, Customer Journey – making the most of digital – [FULL INTERVIEW]
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Digital Implementation Model
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Looking back at Digitalistion – [FULL INTERVIEW]
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Digital Integration: Making it all work together
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Positives and negatives of meeting remotely
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Learning from the Crisis
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Customer habit and behaviour
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Managing without face to face meetings
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Opportunity to excel for the customer
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Digital adoption and gaining a new perspective on Collections – [FULL INTERVIEW]
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