HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week

  • The new government’s first budget is scheduled for 30th October 2024, with discussions around potential funding gaps and winter fuel allowance cuts.
  • Consumer sentiment took a downturn in September 2024, with GfK reporting declining confidence in personal finances and economic expectations.
  • The Money Charity’s latest report reveals an increase in mortgage arrears, consumer credit lending, and debt-related calls to Citizens Advice.
  • Aryza announced the acquisition of NTI, enhancing its debt advice training offerings to meet FCA Consumer Duty and vulnerability management standards.
  • The FCA’s Commercial Debt Management Price & Value Review began on 3rd October 2024, requiring firms to submit data by 18th October.
  • DEMSA emphasised the importance of collaboration between debt advice providers and enforcement agencies, especially concerning affordability assessments.
  • Vulnerability management training will be conducted on 14th October 2024, focusing on regulatory expectations and best practices.
  • Perch Group has appointed Michelle Hutchinson as Head of Customer Experience & First Line Control, reinforcing their commitment to customer care.
  • Starling Bank was fined £29 million by the FCA for failings in its financial crime systems, highlighting the importance of robust compliance measures.
  • Upcoming events include the IPA Conference in Manchester on 28th November 2024, providing insights into personal insolvency and regulatory developments.

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