What you need to know this week
- FCA outlines three strategic priorities for consumer credit: innovation, support for vulnerable customers, and improved access to affordable credit.
- Ofgem issues policy update on its Debt Relief Scheme, targeting energy arrears accumulated between April 2022 and March 2024.
- Mortgage arrears fell in Q2 2025, but possessions rose by 10% compared to Q1.
- FOS consultation on differentiated case fees continues, with possible changes to complaint handling cost allocation.
- New consultation from Ofwat mandates customer involvement in water company decision-making.
- Council tax reform proposals aim to modernise billing and collections, with a focus on vulnerability and support.
- FCA’s Cyber Coordination Group shares key insights on AI governance, operational resilience, and emerging cyber risk controls.
- DebtStream and MEGA.AI partner to deliver integrated voice and digital collections technology.
- Octopus Energy extends use of the NSN Support Hub to connect customers to targeted support services.
- StepChange outlines transformation to digital operations using Genesys and Connect platforms.
- Inicio AI appoints Victoria Oliver as Chief Commercial Officer.
- Upcoming events include MALG North East (9 Sept), CSA conference (11 Sept), and FourNet compliance event (17 Sept).
Read the full summary – here
RO-AR insider newsletter
Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime
