Human to human interaction

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In this clip, Jimmy Hosang, CEO of TMAC talks about the importance of human to human interaction, it is often part of the business process that really makes companies valuable, a moment of truth. Looking at what is the happy path within a call, and analysing it in detail, really help with excellence in process design.

See the full interview and find out more about TMAC-> Here.


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    See also  Taking an integrated approach