Who: imi mobile
What: Imi mobile delivery 2 way contact technology for interactions with customers at scale. This includes 2 way SMS, Messaging (and chatbots) including full integration into client systems and customer journeys.
Where: https://imimobile.com/gb/
Products: imi connect, imi access, imi campaign, imi engage, imi assist, imi notify
Markets: UK, USA, Canada, India, South Africa
Highlights
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A seismic shift – integrating new contact technologies
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Flexible contacts – flexing channels for great processes
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Micro-steps: taking customers on a journey, with new communication technologies
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Omni – Channel – multi-channel – multi preference, how to manage – [FULL INTERVIEW]
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