Omni – Channel – multi-channel – multi preference, how to manage

The full conversation with Neil Whitaker, strategic account director at IMIMobile. Have we have transformed into a multi-communication channel world.

With technology platforms expanding all the time, especially during the time of the pandemic, we talk about how this is affecting customers’ journeys, the customer experience, and as a business how best to manage all this.

Find out more about imi mobile-> Here.

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