Insights and Research

Latest Research and Insights with ROStrategy

2026 Global Collections and Recoveries Trends – Benchmarking Year End 2025

2026 Global Collections and Recoveries Trends – Quick Topic Take

2026 Global Collections and Recoveries Trends – Quick Take

Consumer Proposals – Canada – A Debt Support Solution Explainer

1 August 2024

Reciprocity Principle – in Collections [Behavioural Series]

30 July 2024

Social Norms Theory – in Collections [Behavioural Series]

24 July 2024

What is Loss Aversion theory – for Collections [Behavioural Series]

17 July 2024

What is Nudge theory and how does this relate to Collections [Behavioural Series]

10 July 2024

January 2026 : UK Regulatory Summary

31 January 2026

December 2025 : UK Regulatory Summary

1 January 2026

November 2025 : UK Regulatory Summary

1 December 2025

October 2025 : UK Regulatory Summary

1 November 2025

September 2025 : UK Regulatory Summary

1 October 2025

12 April 2026

6 April 2026

30 March 2026

23 March 2026

15 March 2026

9 March 2026

1 March 2026

Insights ¦ A Pilot Study into Bias in Natural Language Processing

19 August 2025

Insights ¦ Digital design in customers’ online journeys: good practice and areas for improvement

19 August 2025

Insights ¦ July 2025 Money Statistics

19 August 2025

[INSIGHTS]: Ofgem Debt Strategy – Next Steps

19 August 2025

Insights ¦ Consultation Paper CP25/23*** Deferred Payment Credit (unregulated Buy Now Pay Later): Proposed approach to regulation

19 August 2025

Insights ¦ Engagement Paper Proposal for AI Live Testing

19 August 2025

Insights ¦ Consumers’ attitudes towards standing charges

19 August 2025

Insights ¦ Evolving our funding model

19 August 2025

Insights ¦ Digital design for financial products and services: Consumer impact of sludge, deceptive design, timeliness and simplification

19 August 2025

Insights ¦ Review of the Financial Ombudsman Service

19 August 2025

Signposting & Customer Support Options

14 June 2022

UK Insolvencies and Breathing Space

27 May 2022

Family Expenses by Income Decile

23 March 2022

Remote working survey

10 December 2021

Debt Collections Benchmarking

22 November 2021

UK Energy Market Turmoil

6 November 2021

Symptomatic Performance Diagnosis

14 October 2021

Customer Experience and Collections

7 September 2021

Unleashing Value from Accounts Receivable

3 August 2021

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