Insight and Research

Published by: Policy in Practice Search for original: Link Key Take Aways Rising water bills in April 2025 are expected to drive… Read More »Insights ¦ Automating access to water social tariffs

Published by: Organisation Office for Budget Responsibility Search for original: Link Key Take Aways The UK OLG (Overlapping Generations) model captures detailed… Read More »Insights ¦ Working paper 22: A new UK overlapping generations model

Published by: World Economic Forum Search for original: Link Key Take Aways The transition toward a quantum economy presents both transformational… Read More »Insights ¦ Quantum Security for the Financial Sector: Informing Global Regulatory Approaches

Published by: TransUnion International UK Limited Search for original: Link Key Takeaways TransUnion’s credit file consolidates diverse data types including financial… Read More »Insights ¦ Your credit file explained

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May

Another great day yesterday at the Credit Connect Think Tank. Many thanks to the Credit Connect team for organising such… Read More »EVENT SUMMARY ¦ Credit and Collections Technology Think Tank: Spring 2025

Great report and post from Money Wellness group, comparing hardship schemes across the water industry. Some interesting obserations at a… Read More »Insights: Water industry hardship scheme comparison

The initial swathe of review of billing journeys in the water sector have been released and make for some uncomfortable… Read More »Insights: Ofwat Billing Journeys – Interim Reports

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 April

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.