Insight and Research

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May

Another great day yesterday at the Credit Connect Think Tank.Many thanks to the Credit Connect team for organising such a… Read More »EVENT SUMMARY ¦ Credit and Collections Technology Think Tank: Spring 2025

Great report and post from Money Wellness group, comparing hardship schemes across the water industry. Some interesting obserations at a… Read More »Insights: Water industry hardship scheme comparison

The initial swathe of review of billing journeys in the water sector have been released and make for some uncomfortable… Read More »Insights: Ofwat Billing Journeys – Interim Reports

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 April

Summary of the UKRN Annual Plan for 2025, including focus on addressing and coordination treatment of customers who may be… Read More »Insights: UK Regulators Network – Annual Delivery Plan Summary

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 March

Summary of the FCA webinar following their review of firms processes for customers in vulnerable circumstances. https://webinars.fca.org.uk/the-vulnerability-review-findings/join Summary: The FCA… Read More »Insights: FCA Vulnerable Customers Review – 2025 Update – Webinar

Released along side the FCA review into firm treatment of customers in vulnerable circumstances, this report reviewed areas of improvement… Read More »Insights: FCA Consumer Support Outcome: Good Practices and Areas for Improvement

This research doucment comissioned by the FCA to gather feedback from consumers around treatment from firms when in vulnerable circumstances.… Read More »Insights: FCA research into experiences of consumers in vulnerable circumstances

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.

Implementing a digital collections strategy is essential these days for modernising debt recovery processes. The strategy is aimed at enhancing… Read More »INSIGHTS+ ¦ Implementing a Digital Collections Strategy

Our summary findings from our recent visit to Canada, in terms of opportunities in the market. Further economic outlook data… Read More »[INSIGHTS+] Canadian Market Report

There has been a lot written about the Buy-Now-Pay-Later sector the last few years. It has been growing at 39%… Read More »[INSIGHTS+] Buy-Now-Pay-Later: How is this different from consumer lending?

With global energy cost increasing, in the UK we have been seeing an increasing my of suppliers go out of… Read More »[INSIGHTS+] UK Energy Supply Market Challenges