Insight and Research

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is proposing to further differentiate case… Read More »Insights ¦ Evolving our funding model

Published by: Public First Search for original: Link Key Take Aways Persistent Crisis: Britain faces a sustained affordability crisis, with household energy… Read More »Insights ¦ Closing the fuel poverty gap: A plan for targeted energy support

Published by: Stanford University and NBER Search for original: Link Key Take Aways Entry-Level Impact: The proliferation of generative AI is beginning… Read More »Insights ¦ Canaries in the Coal Mine? Six Facts about the Recent Employment Effects of Artificial Intelligence

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 August

Published by: Apple Search for original: Link Key Take Aways Current frontier Large Reasoning Models (LRMs) exhibit fundamental limitations in developing generalisable… Read More »Insights ¦ The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity

Published by: MIT NANDA Search for original: Link Key Takeaways The majority of organisations are high adopters of GenAI tools like ChatGPT… Read More »Insights ¦ State of AI in Business 2025

Published by: Independent Age Search for original: Link Key Take Aways A significant proportion of older adults on low incomes in England… Read More »Insights ¦ Water Single Social Tariff Report

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is evolving its funding model to… Read More »Insights ¦ Evolving our funding model

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The current redress framework effectively handles individual complaints but struggles… Read More »Insights ¦ Call for Input Modernising the Redress System

Published by: Ofgem Search for original: Link Key Take Aways The energy sector is experiencing unprecedented levels of debt due to the… Read More »Insights ¦ Debt strategy A ‘reset’ and ‘reform’ for customers in debt

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 August

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June