Insight and Research

Published by: The Centre for Social Justice Search for original: Link Key Take Aways Vulnerability among households in council tax collection is… Read More »Insights ¦ Measuring vulnerability in council tax collection

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways The FCA has introduced a new regulatory reporting return… Read More »Insights ¦ Consumer Credit Regulatory Returns: Credit Broking, Debt Adjusting, Debt Counselling and Providing Credit Information Services

Published by: Equifax Limited Search for original: Link Key Take Aways The UK’s financial health in 2025 is shaped by ongoing economic… Read More »Insights ¦ Equifax Financial Health Report 2025

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is extending its rules on non-financial misconduct (NFM)… Read More »Insights ¦ Tackling non-financial misconduct in financial services

Published by: Ling Team, AI@Ant Group Search for original: Link Key Take Aways The development of Ling’s series of large language models… Read More »Insights ¦ EVERY FLOP COUNTS: SCALING A 300B MIXTURE-OF-EXPERTS LLM WITHOUT PREMIUM GPUS

Published by: Financial Conduct Authority (FCA) and Industry Working Group (IWG) Search for original: Link Key Take Aways The formation of the… Read More »Insights ¦ credit-information-market-interim-report-4

Published by: Money Advice Trust Search for original: Link Key Take Aways The charity has successfully expanded its capacity, delivering over 271,900… Read More »Insights ¦ Impact Report 2024

Published by: The Centre for Social Justice Search for original: Link Key Take Aways The market for Buy Now Pay Later (BNPL)… Read More »Insights ¦ Flexing the Future

Published by: Chartered Insurance Institute Search for original: Link Key Take Aways Effective vulnerability management requires a proactive, organisation-wide approach that integrates… Read More »Insights ¦ Managing Vulnerability in Insurance Roundtable Summary Report

Published by: The Money Advice Trust Search for original: Link Key Take Aways The article underscores that support for disabled and vulnerable… Read More »Insights ¦ Help-Support-Needs-Starter-Guide-2025-3

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.