Insight and Research

Published by: The Money Advice Trust Search for original: Link Key Take Aways The article underscores that support for disabled and vulnerable… Read More »Insights ¦ Help-Support-Needs-Starter-Guide-2025-3

Published by: Chartered Insurance Institute (CII) Search for original: Link Key Take Aways The FCA’s Consumer Duty necessitates a significant cultural and… Read More »Insights ¦ The Road to Consumer Trust: Professional Standards in the Consumer Duty

Published by: Future Finance Search for original: Link Key Take Aways The article highlights the pivotal role of technology adoption for small… Read More »Insights ¦ Future Finance – Technology Insights Series Challenges and Opportunities for Credit Unions

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Over half (49%) of UK adults exhibited characteristics of vulnerability… Read More »Insights ¦ FLS-2024-Vulnerability-Financial-Resilience

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The Financial Lives Survey 2024 reveals a modest decline in… Read More »Insights ¦ Public Financial Lives 2024 survey Credit information Selected findings

Published by: Chartered Insurance Institute Search for original: Link Key Take Aways The FCA's Consumer Duty rules mandate annual Board reports to… Read More »Insights ¦ Consumer Duty Board reporting

Published by: Economia - History/Methodology/Philosophy, Association Economia Search for original: Link Key Take Aways The concept of attention in economic thought… Read More »Insights ¦ The ‘Economics of Attention’: A History of Economic Thought Perspective

Published by: Deloitte Search for original: Link Key Takeaways AI’s strategic integration in organisations remains nascent; just over a quarter of surveyed… Read More »Insights ¦ Governance of AI: A critical imperative for today’s boards, 2nd edition

Published by: Christians Against Poverty Search for original: Link Key Take Aways The UK faces a looming debt crisis exacerbated by economic… Read More »Insights ¦ Drowning in Debt briefing

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on enhanced incident and third-party reporting… Read More »Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May